Product Information

Where can i find the product information?

The product information such as ABV, grape variety, capacity, tasting note, origin, images… are fully displayed in each product page. You can also contact our store, hotline, fanpage for more product information.

How many wines are currently on sale at Warehouse?

There are over 1000 wines currently available for sale at Warehouse stores and online.

Which wines and products do you sell online?

As Government Law, we just sell wines and alcohol drinks with ABV under 15%. . The products available for online sales such as wine, beer, cider, glassware, beverage, accessory.

Do wines and other alcoholic drinks have an expiration date?

Wines and spirits do not expire. The quality depends on temperature, humidity and heat that you preserve wine. We encourage you to preserve wine at the appropriate temperature and time for the best quality. Other types of alcohol drinks such as beer, cider, water … have the expiration date shown on the bottle.

How do I preserve wine properly?

The perfect temperature for preserving wine:
• Red wine: 13-19 oC
• White wine: 8-12oC
• Champagne, sparkling: 5-8oC
• Rosé wine: 10-13oC

Shall I put ice in wine?

If you put wine in wine, the ice will melt and dilute the wine and it won’t taste as good. Hence, we encourage not to drink wine with ice.

How to optimize the taste of wine when serving?

All wine has an optimum temperature at which it is best enjoyed. Red wine should be slightly 'cool' so it is not served too warm, and white wine should be allowed to 'warm up' when taken straight from the fridge. A bottle of white is actually far more enjoyable if it is just chilled rather than too cold and the taste of red wine can be ruined if you serve it too warm.

Can I leave wine bottle open for long time?

Once a bottle has been opened, the oxygen gets in and the oxidation process will begin. So you need to drink the wine within the right time frame. Red wines and full body white wines should be finished within 3 days. Light bodied white wines have a bit longer, lasting up for 4-5 days.

Do your product prices include VAT?

All the products selling at theWarehouse included VAT 10%

SUPPORT

How to reset the password if i forgot ?

If you need to reset your password:
• Click on forgot password link from login page.
• Fill in the required information.
• Check your inbox for a password reset email
• Click on the URL provided in the email and input your new password.
You can also contact our hotline.

Can I cancel my order on website ?

You can only cancel your web order before it has been processed for delivery. Please call our hotline to cancel your order and other supports.

Can I send my feedback to the warehouse?

If you have any reviews, comments or shopping experience you would like to share with us, please do not hesitate to contact us via email: [email protected]. or hotline 1900 277 267, we will try to get back to you and support you as soon as possible.

How long will my problem be solved since I contacted the warehouse customer center ?

Each issue takes a different time to resolve, but we are committed to respond to your opinion within 2 hours since you sent your request.