TERMS & CONDITIONS
- The E-commerce website (warehouse-asia.com) is managed by Red Warehouse Service Trading Ltd Company.
- All products on our website fully comply with the Government regulations. We guarantee not to sell counterfeit or illegal products without custom claimed, and unknown origin goods. Our products are qualified in line with strict technical standards, quality control, and food safety, according to Law No.18 on Prevention and Control of Harms of Alcoholic Beverage in 2019, No.44/2019/QH14
- All activities on the website are conducted publicly, transparently, and legitimately.
- You must be over 18 years old as government regulation to visit and buy wines or other alcoholic beverages on The Warehouse’s website. The Warehouse has the right to require your ID card to verify your age in case we suspect you are under 18 years old.
- Pregnant women are not advised to drink alcoholic products.
- Alcoholic products are not allowed to consume before and during driving.
- Spirits (over 15% ABV) are not allowed to be purchased on our website. All of the images related to spirits are just for reference. Meanwhile, spirits shall be ordered through our hotline or other platforms of the Warehouse.
- Easily breakable products such as glasses, cups, decanters, etc are not applied for online orders, nevertheless, they shall be purchased at stores or via our hotline.
II. Applicable Law
- Law No.44/2019/QH14 ON PREVENTION AND CONTROL OF HARMFUL EFFECTS OF ALCOHOLIC BEVERAGES of 2019
- Decree No.17/2020/ND-CP, revised and amended some articles regarding conditions of business investment that are under government control of the Ministry of Industry and Trade.
- Decree No.24/2020/ND-CP, assigning some articles of PREVENTION AND CONTROL OF HARMFUL EFFECTS OF ALCOHOLIC BEVERAGES
- Other legal documents (if any) depending on a certain period of time.
III. Purchase Agreement:
- The Warehouse offers 3 trading methods: Order directly at the Warehouse’s stores, via sales department, or website.
- The Warehouse has the right to refuse the purchase agreement, notably in case of unpaid invoices or insolvency.
- Exact full name, address, and phone number are strictly requested.
- The purchase agreement made outside business hours will be processed the next day
- In case customers need the goods urgently, please contact the store hotline to order directly, or visit the nearest store.
- The selling price is detailed on the purchase invoice, effective at the time the customer places the order, and includes VAT.
- Delivery costs are charged for all orders except when the order qualifies for free shipping.
- 100% credit card payment for a website order and payment must be completed prior to delivery.
- COD payment only applies to direct sales at the counter.
- The currency unit for payment is Vietnam Dong (VND).
- Payment processed by foreign bank cards may incur exchange rate differences and extra fees according to the bank's regulations. Exchange rates are applied at the time of payment by customers.
Warranty and After Sales Service
- The Warranty only applies for wine chiller bought from The Warehouse, still valid and satisfies the warranty conditions.
Cancel Purchase Agreement
- A purchase agreement cannot be canceled once it has been processed and on its way.
- In case the order is approved for cancellation, the customer agrees to cover the cost arising in the process of product recall processes.