Privacy Policy


     1. Purpose and information collecting:

  • does not sell, share or exchange with any third party about the personal information of customers collected from website.
  • The personal information will be use internally only. 
  • When customers register for a service, their personal information which collect are:
    • Full name
    • Address
    • Phone number
    • Email
    • Other infrormation: service information
    • Name of products
    • Quantity
    • Receiving time

     2. Data Usage 

  • just use customer's information for internal purposes and other purposes such as:
    • Support customers
    • Provide the service and product information as customer's request
    • Process the order 
    • We might send the product information, service, event, news or recruitment to the customers who subscribed to the email.
    • Besides, we will use personal information for supporting purposes such as: account management, account verification, checking payment transaction.

     3. Data storage

  • will delete the personal information once we receive a request from customer. Customers need to send the request to email to

     4. Persons and Organizations that may have access to the information.   can provide personal information in the following truly necessary cases:

  • As required by law.
  • Share with advertising partners like Google for customer behavioral remarketing.
  • Market research and analysis reports and absolutely do not pass to third parties.

     5. Data storage's address 

  • Branch office of Red Warehouse Trading Service Co.,Ltd

        16-18 Hai Ba Trung, Ben Nghe, District 1, HCMC

     6. Tools and Methods to access and edit the personal information.  

  • does not collect customer's data through website, the personal information are collected through the email they use to contact for order or service and send to: or call center 1900 277 267
  • Customers can use their email address and phone number to request to edit their personal information. 

     7. Commitment of protecting customer's information. 

  • Protecting customer's information is very important. The Warehouse commits not to share, sell or rent the data provided by customers to any other parties. commits just to use the personal information for specific cases:
    • Improve the service quality
    • Solve the problems and issues 
    • Required by Law.

     8. Solving complaints about improper use of information

  • understands that protecting customer's information is our responsibility so in any case, there are any question related to the security policy and regarding personal information being used for the wrong purpose, please contact hotline 1900 277 267 or email: 

  • Customers have the right to send complaints and notice us about the disclosure of personal information to third parties via email: The Warehouse is responsible for checking and confirm, solving customer complaints.
  • Processing time for complaints related to customer personal information is 15 days.